Terms & conditions

All prices are in Danish kroner (DKK) and include 25% VAT. Delivery costs are shown before you pay and are added to the total.

Payment is taken when you place the order. Card payments are handled by Stripe; we never see or store your card details.

When you place an order you will receive a confirmation by email. That is when the contract between you and us is made.

We only sell to addresses in Denmark. If an item turns out to be unavailable we will tell you at once and refund anything you have paid for it.

Delivery times shown in the shop are estimates. See shipping for methods and prices. Goods are at your risk once delivered to you.

As a consumer you can cancel your purchase without giving a reason within 14 days of receiving the goods. How to do it, and what it costs, is described under returns & withdrawal.

Danish law gives you a 2-year complaint period (reklamationsret) from when you receive the goods. If a candle is faulty, write to us and we will repair, replace, reduce the price or refund, as the law provides. Please tell us within a reasonable time after you notice the fault, and no later than 2 months after.

A gift card is paid for when issued and can be used for goods and delivery in this shop until the expiry date printed on it. Discount codes cannot be exchanged for cash and cannot be combined with other discounts unless the shop says so.

How we handle your personal data is described in our privacy policy.

If we cannot agree, you can complain to the Danish Consumer Complaints Board (Forbrugerklagenævnet, forbrug.dk) or, for purchases made online, through the EU’s online dispute resolution platform. Our email address is above.

Danish law applies to your purchase.