Returns & withdrawal

You can withdraw from your purchase without giving a reason within 14 days from the day you (or someone you name) receive the goods. If your order arrives in several parcels, the 14 days run from the last one.

To use your right, tell us clearly that you want to withdraw — for example by email to hello@lysthaven.test, with your order number. You may use the form below, but you do not have to.

• Send the candles back to us within 14 days of telling us you are withdrawing.
• You pay the cost of returning them, unless the goods were faulty or we sent the wrong ones.
• Candles must be unused and in their original packaging. You are responsible for any loss in value caused by handling beyond what is needed to see what the goods are.

We refund everything you paid for the returned goods, including the standard delivery we charged, within 14 days of getting your withdrawal notice. We may wait until we have the goods back, or until you show you have sent them. The money goes back the way you paid. Extra costs for a more expensive delivery method than our standard one are not refunded.

If a candle arrives damaged, write to us within 14 days with a photo and we will replace it or refund you, and cover the postage. Your rights under the 2-year complaint period are in the terms.

Fill in and send this only if you want to withdraw.

To Lysthaven, hello@lysthaven.test:

I/we hereby give notice that I/we withdraw from my/our contract of sale of the following goods: ……
Ordered on / received on: ……
Order number: ……
Name of consumer(s): ……
Address of consumer(s): ……
Date: ……